Resolving Conflicts Creatively

Dealing with inevitable conflict as a way of creating community

A One-Day-Course

9.00 – 11.00 - Introductions - Active Listening – the most essential skill - Empathy as a skill and tool for effective communication - Escalating versus De-escalating language

1. – 1.00 - Nonviolent Communication as a foreign language
   - Observations, Feelings, Needs and Requests - NVC work-sheets or role play

1.00 - 2.00 Lunch

2.00 – 3.30 - The phenomenon of ‘Rank’ as a key factor in conflict awareness, - Pairwork, (small group) discussion about how to celebrate and share rank, and how this awareness is important for de-escalating conflicts

3.30 – 3.45 Tea Break (optional)

3.45 – 5.00 - Conflict resolution practice (role play or exercises)

Cost: € 600 for one day + travel expense (for instance € 50 for Cork City) € 350 for a half day follow-up course (possibly about group/team dynamics, awareness of roles and other factors in group work)