Resolving Conflicts Creatively

Dealing with inevitable conflict as a way of creating community

A One-Day-Course

9.00 – 11.00 – Introductions – Active Listening – the most essential skill – Empathy as a skill and tool for effective communication – Escalating versus De-escalating language

1. – 1.00 – Nonviolent Communication as a foreign language
   – Observations, Feelings, Needs and Requests – NVC work-sheets or role play

1.00 – 2.00 Lunch

2.00 – 3.30 – The phenomenon of ‘Rank’ as a key factor in conflict awareness, – Pairwork, (small group) discussion about how to celebrate and share rank, and how this awareness is important for de-escalating conflicts

3.30 – 3.45 Tea Break (optional)

3.45 – 5.00 – Conflict resolution practice (role play or exercises)